top of page
  • Writer's pictureExpress Cargo Afrique

Annual Report 2021

Everything you need to know about the year 2021 at Express Cargo Afrique

We have chosen the 2021 annual report to start the Year 2022 and inaugurate our blog of articles, Therefore during this report, you will discover in several ways how we have been able to help our customers and achieve our mission, but not only, you will also discover different innovations implemented, in progress, and future.

As well as how we operate to deliver your packages through road and sea transport in the 4 corners of Africa that we serve.

Finally, finish with some key figures.


Annual Report EXPRESS CARGO AFRIQUE
.pdf
Download PDF • 36.33MB


Over the last 11 months of 2021, we have been faced with several situations and as a company whose mission is to help traders and individuals send their goods safely from Morocco to sub-Saharan Africa. it was our duty to carry out our mission throughout the year while ensuring that our customers were satisfied, despite the ups and downs.


The satisfaction of our customers is a priority and is part of our duty.

We have set up several means of communication and other ongoing projects in order to stay close to our customers and fulfill our mission as well as possible.


NB: This report takes into account the period from June 2021 to November 30, 2021.


Summary


In four chapters you will discover and know more about the company, how we approach maritime transport and international transport.

Not only with key figures you will understand the efforts and means put in place to bring us closer to our customers, to improve ourselves as a company evolving in a very competitive field.


 

1. Who are we ?


Since our establishment in 2019, we have worked with many clients all over Africa.

Need experienced professionals at your service? We take special care in recruiting our employees.

We carry out all projects efficiently and on time, and do our utmost to establish lasting relationships with our customers, all to ensure maximum and optimal security in the transport of parcels and goods throughout Africa.


Mission


Express Cargo Afrique's mission is to help traders, businesses and individuals send their goods and parcels safely from Morocco to sub-Saharan Africa in a timely and safe manner.


Values


For us, nothing is more important than the security of our customers' packages and goods, and punctuality and professionalism are part of our DNA, which is why our customers and their satisfaction is and will remain our priority.

these 4 fundamental values of the company constitute our motivation.


  • Security

  • Punctuality

  • Professionalism

  • Sense of hearing


Vision


We know the different problems encountered by African traders, the exchange of goods between different countries and the free exchange of goods between African countries is an asset that African international trade professionals and countries should think about and with a view to seeing this will happen in the near future Express Cargo Afrique's vision is to be a major player in facilitating the transport of goods for traders between different African countries.



2. Truck transport


In 2021 our road transport service was doing well, after a covid-19 crisis in 2020 where several borders were closed and paralyzing the international transport sector, we saw our activity launch and do well in the different destinations we do.


We regained the trust that our customers had in us, we increased our number of parcel shipments, our monthly and annual departures, as well as the number of our customers.


These figures are for us a benchmark and a motivation that allows us to improve, innovate and fulfill our mission.


Key figures


NB: This report takes into account the period from June 2021 to November 30, 2021.


Number of departures in 2021 per month

MONTH

DEPARTURES

May

1

June

5

July

1

August

3

September

4

October

4

November

4

As you can see the number of departures from August has been constant, this shows that we have kept a minimum number of 1 departure per week and an average of 3.14 departures per month, for a total of 22 departures in 7 months.


Destinations completed in 2021

  • Mauritania

  • Mali

  • Ivory Coast

  • Burkina Faso

  • Niger

  • Senegal

  • Guinea Conakry


Number of parcels sent per Country

  • Mali & Mauritania : 3189 parcels sent in 2021

  • Ivory Coast : 5402 parcels sent in 2021

  • Burkina Faso & Niger : 1200 parcels sent in 2021

  • Senegal : 11 parcels sent in 2021

  • Guinea Conakry : 604 parcels sent in 2021

As you can see we were able to send a total number of 10,406 parcels across 7 West African countries.


NB: Senegal is one of the countries that we started in 2021.



3. Maritime transport


In 2021, our maritime transport service got off to a good start, ambitions we had, projects around maritime transport that we wanted to set up were seen to materialize in a safe and non-rushed way.


Key figures


To open the ball we made 4 departures including 3 departures in October and 1 departure in September, in these different destinations:

  • Congo-Kinshasa

  • Congo-Brazzaville

  • Gabon

  • Angola

  • Cameroon

We were able to send a total of 662 parcels by container through these 5 Central African countries.


4. Key figures & Innovation


Omni-channel communication


In 2021, our Marketing & Technology department and the entire Express Cargo Africa team worked to digitize certain company services and be as close as possible to our customers.


Among these innovations within the company you will discover some in progress, future and others already realized.


We thought of all the people, companies and merchants who are looking on the Internet for a reliable, professional and attentive transport company that ships to Sub-Saharan Africa from Morocco, to do this through our Google and Bing professional profiles. can contact us, follow directions to our office and get easier access to our website.


Newsletter Marketing

As some can see, since November 2021 we have set up a communication system by e-mail (contact@expresscargoaf.com) between us and our customers in order to inform them of different dates of our departures, the arrivals of their packages. and other information that may be of interest to them.


Customer service (WHATSAPP)

As you can see, we have set up a communication system on WhatsApp which allows customers to contact us and chat with the team instantly, and many of you have contacted us, whether for information on your parcels, the countries we serve, etc.

Facebook & Instagram

Since we created our Facebook & Instagram account, many of you have written to us as well as subscribed to our pages and followed in real time the live streams of our departures, company news, etc.


Future plans

  • In the coming months we will allow our customers to search from our website for the exact location of their parcels and that just by inserting the code found on their invoices and on their parcels.

  • In the coming months we will allow our customers and different people who would like to try our services to evaluate the prices of the different goods they would like to send to different destinations and this from our website.

  • In the coming months we will be implementing a mobile application that will link us with our customers and allow us to stay close to them just as we have done by setting up several communication channels.



Annual Report EXPRESS CARGO AFRIQUE
.pdf
Download PDF • 36.33MB

Comments


bottom of page